Intercom integration
Last updated 17 March, 2025

Details

The Index + Intercom integration enables you to automatically ingest every feature request raised by your customers in Intercom conversations.

How it works

With the Intercom integration connected, you can:

  • Automatically listen to Intercom conversations
  • Extract the key feature requests that are raised by your customers
  • Associate snippets of customer text with existing Index requests or create new ones
  • Notify the customers who raised the request once the feature has been shipped

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