Intercom integration

Overview

Index is designed to connect directly to Intercom to automatically listen for customer feedback and surface it in your product discovery process. Connecting Intercom brings a number of powerful feedback features into your Index workspace, covered in this guide.

Set up

To connect the Intercom integration, follow these steps:

1. Go to Settings via the top left of the Index app.
2. Select "Integrations" from the sidebar
3. Click on "Intercom" and follow the authentication steps

Feedback detection

Index Feedback is designed to automatically detect customer feedback and feature requests. This feature supports all customer conversations via live chat support. To set this up, go to Settings -> Feedback in Index. Once Intercom is connected, you're done! Feedback will start flowing through automatically.

How it works

Index will use AI to automatically process live chat messages and only create feedback when it detects a relevant message. This automatically includes context about your company and the product you are building. If you would like to tweak the AI prompt, you can do so in Settings -> Feedback under the "AI settings" header.